Letter of Apology

Shilpa. M.J

Marketing Manager

Cadbury India

Banglore-671254

India

September 30^th, 2012

Mr. George  James

US Dollars

431 Western Lane

New York-10089

Respected Mr. George

Sub: Apology letter

                It was distressing to know that the chocolate we shipped to your firm on September 1^st, 2012 arrived in pieces. As per your request, a new ship left our dock today morning and is expected to arrive on September 27^th and is scheduled for delivery to you on September 29^th.

                I sincerely apologize for this unfortunate incident and i am glad that you have decided to continue our services.

Sincerely

(Signature)

Shilpa.M.J